Returns & Exchanges

Due to the perishable nature of our keto-friendly snacks, we generally do not accept physical returns to ensure food safety, but we are committed to making it right if you are unsatisfied with your order. If your crunch isn't quite right, please reach out to us within 30 days of purchase for a replacement or store credit.

1

Gather Your Details

Locate your order number and the specific flavor or product you are inquiring about from your confirmation email.

2

Contact Support

Send an email to our customer experience team at hello@catalinacrunch.com with a brief explanation of the issue.

3

Quality Assessment

If your product arrived damaged, please include a photo of the packaging so our quality control team can investigate the batch.

4

Resolution

Once reviewed, we will issue a refund to your original payment method or ship out a fresh replacement bag at no extra cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing